BreatheLite ZA — Return & Refund Policy

At BreatheLite ZA, we want you to experience the best possible sleep wellness. Because our products (such as mouth tape and nasal strips) are personal hygiene items that come into direct contact with the face and mouth, we enforce a strict hygiene policy to protect all of our customers.

Please read our policy regarding returns, refunds, and exchanges below:

1. 30-Day Return Window

You have 30 days from the date you receive your package to request a return.

• Hygiene Requirement: To be eligible for a return, your item must be completely unused, unopened, and in its original retail packaging with any protective seals intact.

• We cannot accept returns or issue refunds for any mouth tape or nasal strips that have been opened or applied, due to sanitary and health regulations.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged during international transit, has a manufacturing defect, or if you received the wrong item, we will fix it immediately.

• Please inspect your order upon arrival and contact us at breatheliteza@gmail.com within 7 days of delivery.

• Include your order number and a clear photo or short video showing the issue.

• Once verified, we will arrange for a replacement to be sent out to you or issue a full refund at no extra cost to you.

3. Return Shipping Costs

• If you are returning an unopened item because of a change of mind, you will be responsible for paying the local courier fees to send the item back to our local facility.

• Original shipping fees are non-refundable.

4. Processing Refunds

Once we receive and inspect your returned, unopened package, we will notify you via email if your refund is approved.

• If approved, your refund will be processed automatically back to your original payment method (e.g., via PayFast, Yoco, or Peach Payments).

• Please note it can take a few business days for your bank to clear and post the reflection to your account.